We aim to have your order shipped within 2-3 working days from order date (NZ orders only). All orders are shipped via Courier Post. Please do not use a PO Box as a delivery address, Courier Post will not deliver to PO Boxes. If for some reason your order of organic goodness could take a little longer, we will be in touch.
Shipping within NZ. All orders over $30 receive free shipping*
*Free shipping excludes fresh food items (cakes, cleanses, meal plans, juice boxes and catering orders) which must be collected instore or delivered via Urgent Courier. Online orders under $30 have flat shipping rates of:
— North Island $5.00
— South Island $9.00
Shipping for cleanses, meal plans and raw desserts
We offer free shipping for our cleanse packs within the Auckland area using an evening courier service. Please confirm your location is within our delivery radius. Delivery of your cleanse or meal pack will occur the evening before your selected consumption date, between 6pm and 9pm.
Australia and the UK
— We offer International Air (Non-Tracked) and International Courier (Tracked) options.
— International Air (Non-Tracked) option is undertaken at your risk, we do not accept any responsibility (nor offer refunds) for missing packages using this option.
— Use the shipping calculator in your cart to get a shipping cost estimate.
Rest of the World
Please contact us if you're wanting some little bird goodness, and we will let you know shipping and payment options.
Products are subject to availability
Our products are handmade fresh daily and while most orders are processed and ready for shipping within 1-2 business days; some orders may take additional time and occasionally we do run out of stock in particular items. The website is updated on a weekly basis but in the event of non-availability of any goods you order, we may offer a reasonable substitute. Alternatively, your order may take a little longer to deliver as some of our products take three days to make from start to finish. We will always try to supply you with the full quantity that you have ordered. In the event that the goods delivered to you are incomplete or include incorrect goods, you must notify us promptly.
Delivery will be made to the address specified by you when you register on the website. We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery schedule altogether. We will also refund your order if we can not deliver to your area.
We take special care to endeavour that deliveries are made within a short delivery period. We will deliver the products ordered by you to the address you give us for delivery at the time you make your order. It is, however, your responsibility to provide us with an accurate delivery address and contact details. We will not check or verify your addresses or other contact information supplied by you. We shall have no liability to you whatsoever, financial, administrative or otherwise if you do not receive your order as a result of your providing incorrect delivery address details. It is your responsibility to ensure that an appropriate person is available at the delivery address at all times during the delivery slot. An appropriate person must sign for all goods on delivery. In all cases, notification of delivery will be given. It is your responsibility to re-arrange and pay for re-delivery, where appropriate.
Please note adverse weather conditions or other events outside of our control may result in the occasional late or cancelled delivery. If that is the case we will endeavour to contact you as soon as we are able in order to reschedule your delivery time and date. In any event, our liability to you will be limited to the price of goods not delivered and the cost of delivery. While we will do all we can to ensure your order is delivered on time, Little Bird Organics cannot be held responsible for conditions beyond our control such as severe weather service interruptions, extreme heat, service interruptions, et cetera.
Failure to deliver goods
Should you fail to be present for your delivery we are entitled to charge you in full for an amount equal to the cost of perishable items contained in your order and for the cost of delivery. Little Bird Organics cannot be held responsible for any parcels left unattended a property address. If there is an issue with any items, Little Bird Organics will require photography of the products.