Shipping rates within NZ.
(all rates subject to change without notice)

Retail products (shelf-stable packaged products) are shipped via NZ Post couriers.
Please do not use a PO Box as a delivery address, NZ Post couriers will not deliver to PO Boxes.
Each order carries flat shipping rates as below:

Auckland                              $7
North Island                       $11
South Island                       $15
Rural                                     +$5

Fresh products (Perishable products including Cleanses, Juices, Meal Plans, Cakes and Sweet Treats) are delivered via dedicated urgent service.

Auckland – Fresh products are delivered by Urgent Couriers*
Rest of North Island - Fresh products are delivered by NZ Post’s ‘Perishable’ service

Each order carries a ‘per box’ shipping rates as below (some products are delivered daily, across multiple days, and will include a courier charge for each dispatch day):

Auckland – Urgent Couriers evening home service*          $12
North Island - NZ Post perishable overnight service           $16
Rural                                                                                                     +$5

*Urgent Couriers have a delivery zone for their evening home service which covers most of, but not all of Auckland. You will be asked to confirm your delivery address is within their zone as you place your order.

International Shipping
In the current worldwide shipping environment, we are not able to offer a cost effective or timely service to our international customers. We are monitoring the situation and will relook at this in future.
Please make contact with us at any point and we will see if there are viable options available.

Products are subject to availability
Our products are handmade fresh daily and while most orders are processed and ready for shipping within 1-2 business days; some orders may take additional time and occasionally we do run out of stock in particular items. The website is updated on a weekly basis but in the event of non-availability of any goods you order, we may offer a reasonable substitute. Alternatively, your order may take a little longer to deliver as some of our products take three days to make from start to finish. We will always try to supply you with the full quantity that you have ordered. If the goods delivered to you are incomplete or include incorrect goods, you must notify us promptly.

Delivery

Delivery will be made to the address specified by you when you register on the website. We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery schedule altogether. We will also refund your order if we cannot deliver to your area.

We take special care to endeavour deliveries are made within a short delivery period. We will deliver the products ordered by you to the address you give us for delivery at the time you make your order. It is, however, your responsibility to provide us with an accurate delivery address and contact details. We will not check or verify your addresses or other contact information supplied by you. We shall have no liability to you whatsoever, financial, administrative, or otherwise if you do not receive your order as a result of your providing incorrect delivery address details. It is your responsibility to ensure that an appropriate person is available at the delivery address at all times during the delivery slot. In all cases, notification of delivery will be given. It is your responsibility to re-arrange and pay for re-delivery, where appropriate. 

Please note adverse weather conditions or other events outside of our control may result in the occasional late or cancelled delivery. If that is the case, we will endeavour to contact you as soon as we are able in order to reschedule your delivery time and date. In any event, our liability to you will be limited to the price of goods not delivered and the cost of delivery. While we will do all we can to ensure your order is delivered on time, Little Bird Organics cannot be held responsible for conditions beyond our control such as severe weather service interruptions, extreme heat, service interruptions, et cetera. 

Failure to deliver goods

Should you fail to be present for your delivery we are entitled to charge you in full for an amount equal to the cost of perishable items contained in your order and for the cost of delivery. Little Bird Organics cannot be held responsible for any parcels left unattended a property address. If there is an issue with any items, Little Bird Organics will require photography of the products.